Live Support
Help: I'm getting loads of messages to unknown people
On this page you can connect to our computers so that we can view your screen and give you support over the internet.
After you click on the link below a small file file (160k) will download to your PC. You may be asked twice by your computer if you should run this file, the answer in both cases is to RUN. This is mostly easily done by pressing the R key each time. This program will connect to our computers, and when the session is over it will remove itself from your machine.
Before you connect you must 'phone
us on
0703 194 1134
to obtain a support ticket. Without doing this you will not be able to
obtain support from us.
What you will see after clicking:-
First you should get a box like this:-
And you should choose Run.
If you are on dial up you will have to wait about 20 seconds while the file downloads.
Then you might get a security warning like this:
And, again, you should choose Run.
A box like the one here will then briefly appear on your screen, once it disappears the connection starts. Progress will then be reported in your system tray at bottom right of your screen.
If
you want to stop the process once we connected right click on the icon
in the system
tray and choose close.
Once the connection has been closed the program will uninstall and we will be unable to connect to you until you restart the whole process.