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Wherever a service is
provided to a customer the management of the Service Delivery becomes
important.
Enterprise Engineering can give guidance and assistance in the
establishment of
A Customer Focussed Attitude
Setting up a Customer Service Desk
Monitoring Customer Service
Service Improvement
Control of Changes that affect Service
Enterprise Engineering have past experience in establishing Customer
Service Functions in:
Logistics
Furniture
Computer Centres
For the Computer Industry we are ITIL qualified in IT Infrastructure
Management, and one of the Help Desks we set up was the subject of an award
by the Help Desk User Group.
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